Mk11 Privacy Policy — How Your Information Is Protected
This page explains in detail how your personal information is collected, used, and protected on the mk11 platform.
What Information We Collect
Various types of information are collected when you register and use the mk11 platform. A detailed breakdown of the data collected is provided below.
Account Information
- • Name and mobile number
- • Email address
- • Date of birth and gender
- • Password (encrypted)
Device & Browser Information
- • IP address
- • Device type and model
- • Browser version
- • Operating system
Payment Information (BDT)
- • bKash/Nagad number
- • Transaction amount (৳)
- • Transaction date & time
- • Bank account details
Usage Data
- • Betting & gaming history
- • Page visit data
- • Session duration
- • Preferred games and categories
How Your Information Is Used
Mk11 uses collected data solely for specific, lawful purposes. Personal information is never sold or shared with unauthorized third parties.
To Provide Our Services
Your data is used to create and manage accounts, process transactions, deliver betting and gaming services, and provide customer support.
To ensure security
Used to detect and prevent fraudulent activity, maintain account security, and identify suspicious transactions.
For service improvement
Usage data is used to analyze user experience and improve the platform's performance and interface.
Contact us
Your mobile number and email are used to send important updates, transaction confirmations, and support-related messages.
On This Page
- Details of Collected Data
- Purpose of Data Use
- Cookie & Tracking Policy
- Data Storage & Security
- Sharing with Third Parties
- User Rights
Learn about cookies and tracking technologies
The mk11 platform uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
We use three types of cookies: Essential Cookies which are essential for the platform's core functionality; Functional Cookies which remembers your preferences and settings; and Analytics Cookies which helps improve the platform.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. mk11 uses session cookies to keep your login session active and to verify security.
Data Storage & Security Measures
Data Retention Period
Mk11 retains user data for as long as the account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal requirements and resolve disputes.
Transaction data must be retained for the period required under Bangladesh's financial regulations.
Mk11 uses industry-standard technologies and practices to keep user data secure. Below is an overview of our security measures.
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Encrypted Connection: All data exchanges are handled through encrypted protocols, keeping them protected from third-party access.
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Secure Servers: All data is stored on secure, protected servers, with firewalls in place to prevent unauthorized access.
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Restricted Access: Only authorized personnel may access specific data, and only for designated purposes.
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Regular Monitoring: System security is reviewed on a regular basis, and any unusual activity is flagged immediately.
Data Sharing Policy with Third Parties
Mk11 does not sell users' personal information. However, certain data may be shared with third parties in the limited circumstances outlined below.
Payment Processors
Payment service providers such as bKash, Nagad, and banks receive the information needed to complete transactions. This data is used solely for payment processing.
Legal Authorities
Information required to comply with Bangladeshi law or court orders may be shared with government or law enforcement agencies.
Beyond the circumstances described above, mk11 does not share your personal information with any third parties. Data is never sold to advertisers or marketing agencies.
Learn about your rights and policy updates
Your rights as a user
Every mk11 user has the following rights regarding their personal data.
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Right to Access: You may request to view the personal information mk11 holds about you. Such requests can be submitted through our support team.
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Right to Rectification: If any of your information is incorrect, you can request a correction through your account settings or by contacting support.
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Right to Erasure: You may request deletion of your data after closing your account. However, certain information may need to be retained for a specified period due to legal obligations.
Privacy Policy Updates
Mk11 reserves the right to update this Privacy Policy as needed. Users will be notified of significant changes via their registered mobile number or email. Continued use of the platform after any policy update will be considered acceptance of the revised terms.
Contact: support@mk11.biz | For more information FAQ Page View.
Related policy pages
Visit the pages below for more information.